Policies

Frequently Asked Questions about the Gros Morne Inn...

If you do not find the answer to your question, check our Policies below or please call our team at xxx-xxx-xxxx.

When can I check-in?

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When is check-out?

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What in-room amenities does the Inn offer?

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Is there a Resort fee & what does it cover?

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Do you have a pool and hot tub?

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Who owns the Inn?

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Where’s coffee?

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Is the Inn pet friendly?

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Is there WIFI?

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How close are the airports?

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Is there parking on site?

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Are there Electric Car accommodations?

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Is Uber available in Newfoundland and Labrador?

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How is the cell phone coverage?

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What is your cancellation policy?

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Do you have services for Handicap Rooms? Do you provide ADA compliant accommodations?

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Are your rooms non-smoking?

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Can I store my luggage if I arrive before check-in or check-out early?

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What is there to do near the Inn?

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What time of year is it best to visit Gros Morne National Park?

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Is there a Fitness Center at the Inn?

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What are your dining options?

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Is there in-room dining or room service?

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How do I make a reservation?

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Do you offer laundry services?

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What is your address?

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Do you sell gift cards?

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How many guests are allowed in one room?

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Are rollaway beds available?

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Do you have a Spa?

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How can I modify or cancel a reservation?

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Do you have a Spa?

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Policies of the Gros Morne Inn...

If you do not find the answer to your question, please email us at info@grosmorneinn.com or call our team at 1 709-453-7226.

If you do not find the answer to your question, check our FAQ above or please call our team at xxx-xxx-xxxx.

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies

Partial Charge – First Night Stay – If canceled within 14 days of arrival

Quiet Policy & Agreement

The Gros Morne Inn takes the safety, comfort, security and overall guest experience of our visitors very seriously. We are committed to ensuring that the Inn experience is relaxing and enjoyable for all. In accordance with this objective, we have developed the following quiet policy. To ensure the peaceful enjoyment for you and all of our guests, the following is strictly enforced:

    • Guest room floors will be quiet after 10pm.
    • Only registered guests will be issued a room key and are allowed to access guest room floors after 10:00pm.
    • Maximum sleeping capacity varies by room type. See room type for further details.
    • Upon arrival a security deposit will be pre-authorized on your credit card. Debit, Visa/Debit, and Cash security deposits are not accepted.
    • As the registered guest, you are responsible for any damages to the suite and/or any public area of the hotel caused by you or your guests. The fees associated with any damages include, but are not limited to, the replacement costs for damaged item, linen, towels, breakage of hotel property, and/or additional cleaning costs required as a result of the damage.
    • Please be aware of any excessive music, loud speaking or any other noise that could disturb your neighbors, and please do not leave your door ajar.

Non Smoking Policy

The Gros Morne Inn is a non-smoking property. A charge of $250 will be applied to the room bill of the registered guest should deep cleaning be required due to occupants smoking in the room.

Guarantee Policy

A credit card is required at the time of reservation. The registered guest responsible for the room must be at least 19 years of age and must provide a valid credit card in their name along with one (1) piece of government issued photo identification at the time of check-in.

Check-in Policy

    • Minimum check-in age is 19
    • Check-in time has changed to 3pm
    • Check out time is 11am

A security deposit will be pre-authorized on a credit card at check-in. The pre-authorization hold will be released at check-out, however please be advised that it can take up to 10 business days for the funds to be cleared by the credit card financial institution. In the unlikely event that the room is willfully or negligently damaged, the deposit will be withheld in full and applied to all repair and replacement costs. Should the costs exceed the deposit, the full cost will be applied to the pre-authorized credit card. Visa Debit cards are not accepted.

Pet Policy

We love pets at the Gros Morne Inn, and offer specific pet friendly rooms. Pets are welcome in our hotel as long as your pet is not left unattended in the suite at any time. 

The Inn must be made aware of the accompanying pet at the time of booking, pets other than cats or dogs may require additional approval. Please contact the Inn prior to booking. Pets are required to be leashed or crated in the main lobby and hallways of the Inn. We do supply crates in the rooms that are pet friendly along with a water and food bowl.

If your room requires a deep cleaning after use ie. excessive fur, spills, dirty furniture, please be advised that a $100 deep cleaning fee will be applied to your room.

Parking

The Innl has limited on-site and off-site parking available. Please be advised that our additional off-property lot does not have surveillance, the Inn is not responsible for any lost, stolen or damaged vehicles/goods. 

We do not currently have charging stations but 4km from us is a charging station at the Parks Canada Discovery Centre.

Environmental Policy

The Gros Morne Inn owners and it’s staff are committed to improving the health of the planet we all share. We will do everything that is economically possible, without infringing on guest comfort or staff health, to ensure compliance with environmental standards. We will endeavor to reduce our emissions of greenhouse gasses by using alternative non-polluting technologies where possible. We will encourage our guests to recycle by providing boxes in the rooms and lead by example. We will purchase products, materials and supplies that:

  1. Minimize single use packaging,
  2. Use renewable resources or recycled products (paper) and
  3. Use products and equipment that are built well to maximize their useful life, as well as, energy efficient equipment to minimize the impact on the environment. 

We will service our equipment properly to ensure a long useful life and to save money and reduce the environmental impact of replacing equipment and products before their time. We will refrain from using toxic chemicals where effective alternatives exist. This will reduce health risks by avoiding staff contact with potentially harmful compounds and reducing toxic chemicals from entering our waste stream. We will conserve nature and copy natural processes and cycles to ensure that future generations will have access to the resources we enjoy today. In short, we will do everything economically feasible to keep our air, our water and earth safe and clean for future generations.

Please be advised that in accordance with our environmental policy we offer the following amenities:

    • Full-sized, locally sourced, refillable bathroom toiletries;
    • French-Press coffee with no disposable packaging and locally sourced coffee;
    • Water bottle filling stations on all guest floors; and
    • Non-toxic cleaners.

Please be advised, guest suite toiletries are for consumption but not for taking. Full-sized toiletries are available for sale in our shop, missing toiletries will be charged at full price.

Terms and Conditions

These terms and conditions of booking (the “Booking terms”), together with our Website terms and conditions and our Privacy Policy and any other terms brought to your attention in connection with your stay or use of our goods and services, will apply to your reservation at our inn, tours and/or restaurants and related businesses and services (including food and beverage services, spa, food tours, hiking tours, event booking, and other activities available at our properties), as applicable. References to Gros Morne Inn, we, us, our or similar mean Stone Resource Group LLC, a limited liability company duly organized and existing under the laws of Canada.References to ‘you’ or ‘your’ mean the person named in the booking and all persons who are traveling with you or joining you (the ‘Booking Party’). The person making the reservation agrees on behalf of all persons that they have authority to commit to the Booking terms on behalf of the whole party. You consent to provide the required Booking information and to our use of your information in accordance with our Privacy Policy. 

  1. Your booking

1.1. To make a booking directly with us, please contact the property or follow the links through our Website.

1.2. Once your reservation is accepted you will be issued with a confirmation email of the relevant details (your “Booking”). This documents the binding contractual agreement between us. Please contact us immediately if you realize any information is incorrect.

1.3. If you do not receive a confirmation email within 48 hours it is your responsibility to notify us of this and seek confirmation of whether your booking has been successful.

1.4. We will try to meet any special requests you may have in relation to your Booking, however we cannot guarantee it. Our ability to deliver a special request is not a binding condition of the Booking.

1.5. Photographs and pictures of the hotels and facilities displayed on our Website or in our brochures are for general illustration purposes and there may be variations during your stay, for instance due to changes in layout or renovations. Some facilities may be replaced with alternative offerings.

1.6. You are responsible for complying with any travel or immigration requirements of Newfoundland, Canada, and for ensuring you comply with the relevant visa, passport, Covid and other applicable entry requirements. 

 

  1. Our rates 

2.1. The rate applicable to your Booking will depend upon your room type, booking type, time of booking, terms of payment and other factors. You will be advised of the available rate options for selection at the time of Booking.

2.2. If payment is to be made upon arrival at or departure from the hotel, and the currency in which the Booking was made is different from the local currency (CND) applicable at the hotel, the Rate debited may differ from that indicated when the reservation was made, due to a difference in the exchange rate. Any exchange rate implications remain your responsibility. 

2.3. All rates and any offers or promotions published are subject to availability at the time. You should check the current rates at the time of Booking, before confirming your Booking.

2.4. We try to make sure that the prices displayed on our Website and in our marketing material are correct and up-to-date. Should any mistakes occur we shall be entitled to correct it upon becoming aware of the same. We will not be bound by any misprints, errors or clear mistakes. The terms of our Best Price Guarantee shall also apply.

2.5. Rates displayed exclude applicable taxes and fees (such as but not limited to Service Charge, Levies, Sales Tax, Green Fee or similar), which shall be payable in addition.

2.6. We reserve the right, at any time, to levy or charge any additional federal or local authority, governmental or municipal fees, taxes, levies or any charges of this type that may be imposed on us or the goods and services supplied by us, and for any increases in the aforementioned charges that may be applied in the future in respect of or in connection with your Booking.

2.7. Unless stated otherwise as part of the package you have booked (e.g breakfast included), additional services and other extras are not included in the rate.

2.8. All reservations require a debit/ credit card guarantee at the time of Booking.

 

  1. Payment

3.1. Payment can be made by cash, debit or credit card, at the inn or restaurant, or through a secure online payment link. We use a third party provider to securely collect your credit or debit card details and to process your payment information.

3.2. A pre-payment of one night’s stay per room will be collected by us from the debit/credit card provided as deposit. This will be advised at the time of Booking. Any refunds will be made by the same method used to take payment.

3.3. If we do not receive payment when requested, we will not be obliged to hold or honour your Booking.

3.4. All incidentals and extras consumed during your stay (including food and beverage services, food tours, hiking tours, picnics, lunches, event booking, child care, equipment rental and other activities available at our inn), must be settled with us in full prior to check-out.

 

  1. Amendments and Cancellations

4.1. A full refund will be granted if the booking is canceled 15 days prior to arrival. If the booking is canceled within 14 days of arrival a one night per room charge will be collected. 

4.2. Please check all dates and details provided are correct before confirming your Booking. It may not be possible to amend or cancel some Bookings, or a fee may apply for doing so.

4.3. Bookings must be canceled in advance within the time period advised at the time of Booking. Late cancellations shall incur a cancellation fee together with applicable costs, taxes and fees, as advised at the time of Booking. Some Bookings may be non-refundable.

4.4. If you check-out early, you will not be entitled to a refund of the cost of the unused portion of your Booking, and we will not be liable for any associated costs you may incur for an early departure.

4.5. We may cancel your reservation by written notice (including email) at any time if you fail to make payment on time or are otherwise in breach of these Booking terms. In addition we reserve all other rights and remedies available to us in connection with non-payment or breach.

4.6. In the event that circumstances beyond our control (e.g, Force Majeure events including but not limited to war or the threat of war, civil unrest, terrorist activity or the threat thereof, riot, the act of any government or other national or local authority, strike or industrial dispute, natural or other disaster, fire, adverse weather conditions, global or regional pandemic, and similar events outside of our control), require us to cancel your Booking, we will notify you as soon as reasonably possible and will either offer you equivalent comparable accommodation at another inn or refund you any payments made. We will not be responsible or liable for any costs, expenses or losses incurred by you as a result.

4.7. We recommend that you take out comprehensive travel insurance to cover your Booking and entire Booking Party for any unforeseen eventualities and cancellations, to cover you in these circumstances. 

 

  1. Complaints and Claims

5.1. If you have any concerns or grievances during your stay please inform the inn reception desk as soon as possible. The inn manager or other appropriate member of staff will endeavor to resolve any issues you report and may refer the matter to other colleagues including the hotel’s general manager or owner.

5.2. If the matter is not resolved to your satisfaction and you wish to take it further, please send formal written notice directly to the hotel property for the attention of the owner within 7 days of the relevant circumstances arising. It will assist us in handling the matter if you provide the Booking name, reservation number and all relevant details and supporting information. Failure to notify us of all relevant facts in a timely manner may detrimentally impact our ability to properly investigate and fully respond to you. 

 

  1. Responsibility and Liability

6.1. You will be held fully responsible and liable for any loss or damage caused by you or your Booking Party (including loss or damage to the inn building and property, our officers, employees, owners, affiliates, third party suppliers, contractors and other guests).

6.2. We reserve the right at our discretion to charge you for any loss or damage caused without the need for any court order and to make deductions from any deposit paid by you. We further reserve the right to cancel your Booking or curtail your stay at any time without refund due to the behavior of your Booking Party.

6.3. We will not be liable to you for any injury, illness or death, damage or loss, cost or expense or other liability arising from your or your Booking Parties act or omission, or the act or omission of any third party, or for any matter which is unavoidable, unforeseeable or outside of our control.

6.4. In the event that we are found liable to pay compensation or damages to you or your Booking Party for any reason, our liability is limited to the following: for loss or damage to personal belongings (including jewelry, money or valuables), or claims involving illness or personal injury, a maximum amount equivalent to the excess on your travel insurance policy which we expect you to have obtained to cover this type of loss;

6.5. It is a condition of our liability that you notify us of any claim in accordance with the Complaints and Claims procedure set out above and provide us and/or our insurers with any necessary information and all reasonable assistance in connection with your claim.

6.6. In no circumstances will we be liable for loss of profit, loss of enjoyment, delay, loss of use or consequential or other losses whatsoever.

6.7. We will not be responsible for any services or activities which do not form part of our contract with you, for instance restaurants, water sports or other activities and services operated by third parties from our inn locations, excursions or tours that you may choose to book while you are at the inn, and any other arrangements which are not directly provided by us.

6.8. We shall in no event be liable for any direct, indirect or consequential loss arising from or in connection with any transfers co-ordinated or arranged from the inn, whether by plane, seaplane, boat or vehicle, which are carried out by an independent travel company or third party service provider.

6.9. If there are any hyperlinks included in the Booking confirmation linked to third party websites we do not accept responsibility for those websites or the services they may offer. Use of our Website is subject to our Website Terms and Conditions. 

 

  1. Disputes

7.1. While we will try to resolve any disputes quickly and efficiently, if you are unhappy with the way we deal with any dispute, the matter can be referred to the local courts of the country where the hotel at which you have booked is located, which will ultimately exclusively deal with any dispute between us, and any other matters in relation to these Booking terms.

7.2. Your Booking and these Booking terms shall be subject to and governed by the local laws of the country where the hotel at which you have booked is located.

 

  1. Updates to Booking terms

8.1 These Booking terms may be amended or supplemented by us at any time. Updated versions will be published on our Website and will apply to all Bookings with effect from the date of publication. These Booking terms were last updated: March 2022.

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